Etie Hertz

Etie Hertz, CEO of Loris.AI, is an AI innovator who transitioned from law to technology after foreseeing the 2008 financial crisis. He discusses how AI enhances customer service without replacing humans, turning empathy into a strategic advantage. Hertz shares insights on the importance of analyzing all customer interactions, the impending commoditization of chatbots, and how CX leaders can harness data to reshape enterprise decisions. He argues that, moving forward, data-driven AI will redefine power dynamics in the corporate world.