Erika Villarreal
Top-notch Customer Success Manager with extensive experience in enterprise CSM and NBL contribution. Shares practical insights and actionable strategies for unparalleled customer satisfaction and retention.
Best podcasts with Erika Villarreal
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6 snips
Nov 3, 2023 • 40min
Ep #1 | Erika shares on how to up your game as a CSM
Join Erika Villarreal, a seasoned Customer Success Manager, as she shares her wealth of experience in enhancing customer satisfaction. She discusses the evolving role of CSMs in tech firms, focusing on data-driven approaches and effective communication. Discover how collaboration with sales teams can uncover growth opportunities. Erika also covers essential calendar management tips and reflects on lessons learned from challenging customer relationships. Tune in for practical strategies that can transform customer success management!
May 1, 2024 • 47min
How to become a Strategic Customer Success Manager with Erika Villarreal
Erika Villarreal, a strategic customer success manager at Eptura and a top 25 CS influencer of 2023, shares her compelling journey from Mexico to Dallas. She highlights the power of personal branding on LinkedIn and translating customer data into actionable insights. Erika discusses key skills for strategic CSMs, emphasizing proactive planning and the importance of quarterly business reviews. Additionally, she shares insights from her eBook on excelling in enterprise CSM roles, offering actionable strategies for career advancement in the customer success space.
