Erica Lehner

In this engaging discussion, Erica Lehner, Director of Business Development for GoodLeap, shares her passion for customer service and financing solutions in home services. She emphasizes the critical role of financing amid today’s economic challenges and how soft credit pulls can ease the loan qualification process. Erica dispels common myths about customer preferences, clarifying that flexible 15-year loans are often more appealing than 0% interest offers. Her insights into integrating financing into business culture and enhancing customer education are particularly enlightening.