Ephrat Peled

Head of Customer Success at Bring, with over 4 years of experience, now transitioning into sales.

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Apr 4, 2025 • 33min

Why Giving Renewals to CSMs Works (and How It Can for You Too)

Ephrat Peled, Head of Customer Success at Bring, shares her expertise on innovating renewal processes. She reveals how transferring renewal responsibilities to CSMs boosted accuracy from 80% to 100% and elevated customer satisfaction by 5 points. Ephrat discusses the strategic steps necessary to empower CSMs, even for complex enterprise accounts, highlighting the transformation of their roles into trusted advisors. Get ready to rethink renewal management and learn new approaches to enhance customer relationships!

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