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Emily Sander
Founder, CEO, and executive leadership coach at Next Level Coaching, former chief of staff and author who advises on balancing strategy and operations within leadership roles.
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Jan 7, 2026
• 36min
Strategy vs. Operations: The Chief of Staff's Balancing Act
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Emily Sander, Founder and CEO of Next Level Coaching and former chief of staff, shares her insights on managing the delicate balance between strategy and operations. She emphasizes the importance of knowing when to switch roles, advising new chiefs to start operationally before transitioning to strategic tasks. Emily discusses tactical frameworks for effective communication, the necessity of regular role resets, and the value of asking 'who can help me?' to delegate effectively. Plus, she predicts that AI will elevate chiefs' roles towards more strategic stewardship.
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