Get the app
Emily Brown
Client services director with 12 years of experience in client service, having worked for various agencies including IPG Media Brands in Australia. She joined Receptional to create and lead their client services function.
Best podcasts with Emily Brown
Ranked by the Snipd community
Oct 22, 2024
• 47min
How a new head of client services impacts the agency, with Emily Brown & Matt Loughlin
chevron_right
Emily Brown, Client Services Director at Receptional, has over 12 years of experience and previously worked at IPG Media Brands. Joining her is Matt Loughlin, Partner and Commercial Director with 16.5 years in the field. Together, they delve into the transformative role of a head of client services, sharing insights from Emily's impressive first 90 days and the significant impact on the agency's operations. They discuss evolving client service strategies, the shift towards accountability within teams, and the importance of networking in enhancing client relationships.
The AI-powered Podcast Player
Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
Get the app
