Emilia D’Anzica

Emilia D’Anzica, Chief Customer Officer and founder of Growth Molecules, brings her expertise in customer success to the discussion. She emphasizes that successful strategies should address real customer pain points rather than just pushing products. The conversation delves into the challenges of securing leadership buy-in, the detrimental effects of silos, and the importance of clear roles. Emilia urges companies to equip teams adequately for retention and explores the transformative role of AI in enhancing customer engagement. Additionally, she highlights how investor perceptions are shifting towards customer success as a key revenue driver.