Ellie Wu

In a conversation with Alex Raymond, Ellie Wu, Founder of CSuiteCX, shares insights on identifying early signs of growth stalls. With her extensive experience in customer success, she emphasizes the importance of aligning team efforts and maintaining clear priorities. Ellie points out that AI can help but cannot replace human judgment. She discusses the critical shift from focusing on net revenue retention to gross revenue retention and the need for better enablement in customer success. Urgency and decisive action are key to avoiding stagnation.