Elias Visontay

Elias Visontay, a national consumer affairs reporter, dives into the murky waters of subscription traps that ensnare Australian consumers. He reveals how businesses cleverly design hurdles to complicate cancellations, leading to significant annual losses from forgotten subscriptions. Visontay discusses psychological tactics like confirm shaming that keep customers locked in. He also explores current legal gaps and proposed reforms aimed at protecting consumer rights without stifling business. Insights into creating fair rules for a balance between consumer protections and business needs are highlighted.