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Eli Winderbaum

Head of Customer Experience at Captions, an AI-powered video creation and editing app. Passionate about scaling customer support with a focus on personalized experiences.

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Oct 16, 2024 • 49min

How to Reduce Churn & Boost Growth with Fast, Empathetic Customer Support — Eli Winderbaum, Captions

Join Eli Winderbaum, Head of Customer Experience at Captions, as he delves into the art of personalized customer support in the age of automation. He emphasizes that fast, empathetic responses can distinguish brands from competitors, boasting an impressive 58-second average response time. Eli shares insights on harmonizing AI and human agents to elevate support quality while nurturing long-term customer relationships. Discover how Captions leverages global, 24/7 support and community-driven hiring to enhance user experiences across diverse markets.