Eleanor Dorfman

Eleanor Dorfman, a seasoned sales leader with experience at Retool and Segment, shares her insights on effective sales leadership. She emphasizes the 'no-exception' strategy for building trust and consistency within teams. Eleanor discusses the importance of SPFs for short-term behavior changes, while advocating for robust metrics, including win rates and forecast accuracy. Her approach to customer-first processes aims to minimize disruptions in sales, ultimately enhancing both team accountability and customer experience.

Eleanor Dorfman, a seasoned sales leader at companies like Retool and Segment, shares her expertise in value-based selling and team training. She emphasizes the importance of banning product lingo to foster deeper customer conversations and explores how to align incentives with certifications to boost team performance. Consistency in messaging throughout the sales process is a key focus, along with embedding new frameworks into daily practices. She advocates for ongoing training and structured methods to enhance discovery, ensuring that sales teams adapt and thrive.

Eleanor Dorfman, Head of Sales at Retool, has a remarkable track record, growing the company to $100 million ARR in just four years. She shares insights on structuring sales teams to maximize both acquisition and expansion. Eleanor discusses the importance of a 'land and expand' strategy, emphasizing internal advocates and demonstrating ROI. She highlights systematic deal inspections and a consistent review rhythm to keep the sales pipeline efficient. Plus, learn how structured compensation plans can enhance customer retention and align team incentives.

Eleanor Dorfman, a Sales Leader at Retool, shares her incredible journey from the NYC Department of Education to scaling successful sales teams in tech. She discusses the importance of emotional intelligence in hiring and the critical role of customer success experience. Eleanor highlights when to develop a sales playbook, adapting sales strategies to market changes, and the significance of efficient onboarding for new hires. She also dives into effective discounting strategies and the need for strong relationship-building in sales.

Eleanor Dorfman, Head of Sales at Retool and a seasoned leader in sales and customer success, shares her insights on measuring sales rep performance beyond just quotas. She introduces the 'iron square' framework to assess productivity and emphasizes the importance of strict territory rules for fairness. Eleanor also highlights customer-first processes to enhance experience while avoiding internal disruptions. Her actionable strategies focus on fostering a culture of transparency and collaboration, ensuring sales teams can thrive.