Elaine Kwon

Elaine Kwon, co-founder of Quantify and former Amazon vendor manager, shares her firsthand experience with Amazon's automation program, "Hands Off the Wheel." She discusses the transformation of vendor management, the challenges faced as human oversight diminished, and the implications for the workforce. Elaine highlights how automation shifts profitability dynamics and the need for adaptability in an evolving retail landscape. She also addresses broader concerns about the human impact of technology on e-commerce, urging a balance between efficiency and meaningful work.