Ed Norton

Join retired Navy Captain Ed Norton, Chief of the Defense Health Agency's Pharmacy Operations Division, as he shares his extensive journey in military pharmacy. He discusses the management of the TRICARE pharmacy benefit, serving over 7 million beneficiaries. Ed highlights the vital role of Pharmacy Benefit Managers like Express Scripts and how they optimize claim processes for deployed servicemen. He addresses rising drug costs, staffing changes, and the implementation of technologies like the Genesis electronic health record to enhance patient experiences.