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Ed Ackerman
Chief Customer Officer at Qover (Cover in transcript) focused on building customer-facing AI agents and claim automation micro‑tasks to scale operations and improve service.
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Dec 28, 2025
• 30min
Where is the industry today? - a view from the C-suite (387)
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Dr. Thomas Kuhnt, an executive at HDI Global, Vincent De Ponthaud from AXA, and Ed Ackerman of Qover share insightful perspectives on the promising yet challenging world of Agentic AI in insurance. They explore the transformative potential of this technology while grappling with the risks of over-reliance and the cultural shifts required for governance. Key topics include building versus buying AI solutions, customer perceptions, the need for evaluation standards, and the emerging role of ‘agent managers’ to ensure responsible AI deployment.
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