Dustin Puryear

In a lively discussion, Dustin Puryear, former MSP owner and CEO of Giant Rocketship, dives into the innovative world of AI-driven help desk management. He shares how Giant Rocketship arose from the need to tackle SLA issues and eliminate 'dead time' on tickets. Featuring automated ticket assignments and rapid identification of abandoned tickets, the platform significantly enhances operational efficiency. Puryear also reflects on his transition to MSP vendor and the importance of community support through initiatives like the PitchIT competition.