Duncan McKellar, a psychiatrist and author of a pivotal report that led to a Royal Commission into Aged Care Quality and Safety, shares his insights on elderly care. He emphasizes the importance of understanding patients' life stories to improve their care experience. The conversation reveals emotional struggles families face, the toxic culture in care facilities, and innovative solutions like values-based recruitment. McKellar also discusses creative approaches in dementia care, including a musical inspired by his experiences, showcasing the transformative power of empathy.
