Dugan Winkie

Dugan Winkie, Head of Commercial Strategy at Cedar, is at the forefront of innovating the healthcare experience. He discusses how AI is transforming patient interactions, particularly through their conversational agent, Cora, which provides empathetic support and helps navigate complex billing. Winkie emphasizes the importance of bridging gaps between providers and payers while ensuring data quality fosters trust. His insights reveal how tech like AI can overhaul traditional healthcare challenges, ultimately enhancing patient satisfaction in a complicated system.