Drew Koerner

Healthcare CTO at ServiceNow with prior hospital IT leadership experience; responsible for healthcare product roadmap and workflows focused on reducing referral leakage and automating clinical-adjacent processes.

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Oct 27, 2025 • 23min

Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack

Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadillo, SVP of Customer Success at KeenStack, share insights on transforming healthcare referral management. They tackle the issue of referral leakage and its financial implications for hospitals, highlighting the role of AI and automation in streamlining workflows. They discuss how ServiceNow's capabilities integrate with KeenStack to enhance patient care, while also addressing data challenges in electronic health records. Their vision for the future includes seamless orchestration across systems to improve efficiency.

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