Dr. Thomas Kelly, founder of Heidi Health, shares his inspiring journey from failure to success in telehealth, focusing on simplicity. He reveals how pivoting to AI-driven transcription services streamlined operations and met clinician needs. Tom discusses the vital role an honest letter to investors played in building trust and clarity. The conversation also touches on the impact of user engagement and product-led growth strategies, showcasing the transformative power of prioritizing what’s truly useful.