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Dr. Steve Markowitz
Multi-practice owner on the East Coast who practices one day a week and focuses on practice operations, patient relationships, and policies to keep chairs full and reduce empty chair time.
Best podcasts with Dr. Steve Markowitz
Ranked by the Snipd community
Sep 15, 2025
• 23min
Cancellation Policies That Patients (& Your Team) Actually Follow
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Dr. Henry Ernst, owner of an 18-provider practice, shares his $50 deposit policy that effectively cuts down on cancellations and no-shows. Dr. Steve Markowitz, a multi-practice owner, discusses strategies to improve patient accountability and manage high-risk patients. Together, they explore the importance of clear communication, setting firm cancellation rules, and empowering teams to enforce policies. Their insights on framing deposit discussions and consequences for missed appointments provide actionable tips for dental practices looking to maximize efficiency.
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