Dr. Rob Robson

Join Dr. Rob Robson, an emergency physician and patient safety expert, as he shares crucial insights on raising healthcare complaints effectively. Dr. Robson discusses common obstacles patients face, including defensiveness from hospitals and difficulties in reporting unprofessional behavior. He emphasizes the importance of persistence, suggests strategies like recording conversations, and highlights the value of direct communication. Plus, learn how to navigate the complexities of mental health complaints and the vital role of emotional support in the complaint process.