Dr. Jim Guinn, a renowned mediation expert and president of the Resolution Resource Group, shares valuable insights on conflict resolution. He delves into the emotional dynamics that derail rational discussions, emphasizing the importance of understanding different conflict styles. Dr. Guinn introduces practical techniques like the 'voice technique' and 'detour technique' to manage high-stakes disagreements. He highlights how recognizing core issues and adapting communication styles can transform personal and professional relationships, fostering collaboration and win-win outcomes.