Dr. Jessica Pushee

Dr. Jessica Pushee, the founder of Charm Dental in Foxborough, shares her candid insights from her first year running a modern dental practice. She discusses the bold decision to stay out-of-network with Delta Dental and the impact on her business. Jessica reflects on her evolution from micromanager to empowering leader, emphasizing team welfare over sheer numbers. She shares lessons from mistakes, like a consent form mishap, and highlights small patient experience details that drive referrals. Her ultimate advice? Happy staff equals happy patients and sustainable growth!