Doug Hanna
COO at Grafana Labs, previously VP of Operations at Zendesk and founder and CEO of Help.com. Experienced in scaling companies and building high-performing teams.
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Jan 11, 2022 • 43min
Part 2: Grafana Labs COO, Doug Hanna on Scaling the Go-To-Market Machine of a $3B Tech Company
Doug Hanna, COO at Grafana Labs, dives into the rapid growth journey of the open-source observability platform that skyrocketed from a $5M to a $15M revenue stream. He shares insights on scaling commercial operations, the importance of customer experience, and the challenges of hiring in a competitive market. Doug emphasizes the significance of adapting go-to-market strategies and engaging with the open-source community. With humor and personal anecdotes, he reflects on startup lessons and Grafana's ambitious growth plans in the EMEA markets.
Jan 4, 2022 • 22min
Part 1: Grafana Labs COO, Doug Hanna On Building a $3B Company with Open Source, Scaling Culture and Going From 70 to 500 People
Doug Hanna, COO at Grafana Labs and former VP of Operations at Zendesk, discusses his journey in scaling companies during hyper-growth phases. He shares insights on rapidly growing Grafana Labs from 70 to 500 employees in just 18 months, emphasizing the importance of hiring for cultural fit and adaptability. Doug highlights the challenges of maintaining community and connection in a distributed workforce, and the balance between asynchronous and live communication for effective team dynamics, especially in the open-source environment.
