Donna Weber

Donna Weber, a customer onboarding expert and author of "Onboarding Matters," shares her insights on fostering trust and long-term partnerships. She emphasizes the importance of engaging stakeholders early and tailoring communication to executives. Donna discusses managing change resistance and the value of respectful, efficient meetings. She highlights the effectiveness of digital communication in maintaining momentum and suggests visualizing the onboarding journey to set clear expectations. Tune in for actionable strategies that drive customer success!

Join customer onboarding expert Donna Weber, author of "Onboarding Matters," as she discusses transforming customer engagement in B2B tech. She introduces her six-stage Orchestrated Onboarding Framework and emphasizes the shift towards a customer-centric approach. Donna highlights the evolving role of sales in ensuring customer success, the importance of building trust, and how effective onboarding can significantly shorten the time to value for customers. This insightful conversation sheds light on the critical strategies for fostering lasting customer relationships.