In this insightful discussion, Donald Spann, a savvy entrepreneur managing 14 companies, reveals how his frustration with a cleaning service sparked a booming call center business. He shares the secrets behind the virtual receptionist industry's profitability and emphasizes the importance of focusing on inbound calls over chasing new leads. Spann also explores identifying hidden opportunities and the critical metrics driving success in the call center realm. With his wealth of experience, he provides invaluable lessons for aspiring entrepreneurs.