Don Kiefer

Don Kieffer, a former Harley-Davidson executive and consultant, teams up with MIT Sloan professor Nelson Repenning to tackle workplace inefficiencies. They discuss how many teams fall into a 'firefighting' trap, stemming from poor system design rather than individual performance. Key insights include spotting the 'firefighter-arsonist' behavior, the importance of clear problem statements, and the need for visibility in workflows. They also explore the balance between technology and human connection, urging leaders to foster environments that promote discovery and collaboration.