Dina Belon

Dina Belon, president of Staypineapple, shares her inspiring journey in hospitality and the unique brand's approach to guest experiences. She highlights the transition from legacy systems to innovative tech, emphasizing cloud-based solutions for operational efficiency. Dina discusses how AI enhances guest interactions, ensuring a personal touch. The conversation also touches on Staypineapple’s asset-light growth strategy and the importance of diverse leadership in driving technological advancements in the hotel industry. Get ready for a blend of heartfelt stories and tech insights!

Dina Belon, President of Staypineapple, champions a people-first hospitality culture that empowers employees to share their authentic selves. She discusses the importance of emotional intelligence in hiring and how personal passions of team members are added to CRM profiles to enhance guest connections. Dina shares a heartwarming story about a Puerto Rican guest, highlighting the power of local knowledge in creating memorable experiences. Ultimately, she emphasizes that personalization should be operationalized at the local level for maximum impact.

Dina Belon, President of Staypineapple, an independent boutique hotel brand, passionately critiques the use of kiosks in guest services, arguing they undermine the human touch essential to exceptional hospitality. She emphasizes the power of tailored, personalized service delivered by staff. Additionally, Dina explores how independent hotels can effectively compete with larger brands by choosing technology partners that align with their culture and prioritize operational needs, making sure that the end users’ voices lead the way.