Dillon Young

Dillon Young, founder and CEO of Lifetime Value Media, is a seasoned Customer Success expert focused on improving retention. He reveals a three-pronged strategy that boosted a company’s retention from 83% to 98% in just 90 days. Dillon discusses the importance of crafting detailed success plans and asking insightful questions to facilitate renewals. He also shares how integrating simple Salesforce fields for sentiment analysis can refine customer insights and strengthen proactive strategies, driving meaningful engagement and reducing churn.