Diego Fernandez Perez De Ponga
CEO of Port Hotels and author of 'The Art of Revenue'. Leading voice in hospitality revenue strategy.
Best podcasts with Diego Fernandez Perez De Ponga
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Aug 6, 2025 • 39min
Think Like a Revenue Manager: Boosting CS with Data & Strategic Thinking | Diego Fernandez
Diego Fernandez Perez De Ponga, CEO of Port Hotels and author of 'The Art of Revenue', dives into how Customer Success Managers can adopt revenue management tactics for growth. He highlights the importance of data-driven decision-making to predict churn and improve client relationships. Diego emphasizes segmentation's role in enhancing customer outcomes and discusses transforming customer success from a cost center to a profit center. His insights equip listeners with actionable strategies to become more strategic and revenue-focused in their roles.
