Diane Neal

Diane Neal, a seasoned retail executive and former CEO of Bath & Body Works and Sur La Table, shares her leadership insights with Sumona. She reflects on her journey starting at 19 and discusses how company culture shapes customer experiences. Diane emphasizes the importance of empathy, motivation for frontline teams, and aligning internal culture with external branding. Addressing modern leadership, she argues hybrid work complicates team dynamics. Overall, Diane advocates for compassionate leadership and the continuous pursuit of learning.