Denys Linkov, Head of Machine Learning at Voiceflow, discusses the vital role of micro metrics in evaluating large language models (LLMs). He highlights how granular assessment enhances user experience and business value. The conversation touches on the challenges of measuring relevant aspects like user engagement and emotional responses from AI. Linkov also delves into prompt engineering complexities and the importance of automated evaluation frameworks. Lastly, he shares insights on AI orchestration for better customer support, focusing on customizable workflows.