Denny Burda

In this insightful discussion, Denny Burda, Chief Customer Officer at River Consultancy Group, shares his expertise on scaling Customer Success effectively. He emphasizes the importance of leveraging data and experimentation to identify growth opportunities, particularly among mid-performing customers. Denny discusses automating outreach while maintaining personal connections, and converting engaged users into advocates. He also highlights the need for evolving CS skills and cross-team collaboration to drive measurable SaaS growth, along with a sneak peek into his upcoming workshop, The Revenue Lab.