Dean Sobers
Which? Money's insurance expert who investigates insurance market failures and explains why home and travel insurance claims are going wrong for consumers.
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Sep 26, 2025 • 26min
Insurance is broken: here’s how we’re fighting to protect you
Dean Sobers, an insurance expert from Which?, and Claire Massey, a consumer who endured a troubling insurance claim after a house fire, dive into the failings of the home and travel insurance sectors. They discuss the challenging claims process, systemic confusion, and how the pandemic exacerbated issues. Claire shares her personal story of frustration with her insurer and the eventual escalation of her claim to the Financial Ombudsman. Together, they highlight the urgent need for industry reform and discuss Which?'s super-complaint to push for change.
Jan 17, 2025 • 29min
How to stop overpaying on your car insurance
Join Dean Sobers, a Which? Insurance expert, and Richard Aucock, Director of Motoring Research, as they dive into the complexities of car insurance. Discover how to cut costs effectively without compromising coverage. They unravel the confusion behind insurance terminology like 'gold' and 'platinum,' stressing the importance of understanding real protection. Practical tips on negotiating better rates and the pitfalls of auto-renewing policies are also discussed. Tune in for strategies to safeguard your finances and find the right car insurance for you!
