David Thompson

David Thompson, Chief Technology Officer at American Express Global Business Travel, shares insights on how AI is transforming business travel workflows. He discusses the need for a digital-first approach to enhance sustainability and compliance. David highlights AI's role in predicting travel disruptions and personalizing experiences, balancing corporate policies with traveler preferences. He also emphasizes the importance of safety measures, offering real-time updates to ensure traveler security while navigating ongoing challenges. This conversation reveals the future potential of AI in reshaping global business travel.