David Schneider, General Partner at Coatue, played a pivotal role in scaling ServiceNow to an impressive $5 billion in ARR. He shares secrets behind rapid growth, like effective hiring strategies and the significance of customer-centric products. The discussion dives into the challenges of transitioning from operator to investor, and the common pitfalls VCs face—calling out the so-called 'seagull VCs' who detract value. Schneider also offers insights on leadership dynamics and the importance of understanding customer needs in navigating market missteps.