David Lord

David Lord, General Manager at Nexa Reception, shares insights on revolutionizing customer service for home service contractors. He discusses the importance of effective training and technology in answering services. David dives into contractor pain points and how Nexa's innovative strategies improve call handling and boost client satisfaction. The conversation also touches on the shift toward value-driven booking services and highlights the significant role of quick lead response in maximizing efficiency. Humor and clarity in communication are emphasized through a simulated customer call.