David Eaves

Hillary Hartley, former Chief Digital Officer of Ontario, and David Eaves, Associate Professor of Digital Government, dive deep into the rise and fall of 18F, a pioneering digital services team within the U.S. federal government. They explore its critical role in modernizing technology during crises like the healthcare.gov launch and reflect on the lessons learned from its closure. The duo discusses the importance of in-house talent and user-centered design, advocating for reforms to revitalize government operations and enhance citizen engagement.

David Eaves, an Associate Professor in Digital Government at UCL, explores the transformative power of digital public infrastructure. He discusses the innovative approaches taken by countries like India and Estonia, emphasizing the importance of context in governance. The conversation covers the dynamics of digital mapping technologies and the ethical responsibilities tied to data management. Eaves also highlights the urgent need for educational initiatives to prepare the next generation of public leaders in an increasingly digital world.