David Eason

Principal Product Manager at Trainline with six-plus years at the company, experienced across B2B and B2C product areas and focused on improving the post-purchase and travel experience.

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Oct 30, 2025 • 1h 9min

Building Trainline’s AI Travel Assistant: How a 25-Year-Old Company Went Agentic

Join David Eason, Principal Product Manager at Trainline; Billie Bradley, Product Manager specializing in AI; and Matt Farrelly, Head of Machine Learning Engineering. They dive into the development of Trainline’s AI Travel Assistant and the unique challenges they faced. Discover how combining AI with deep industry knowledge enhances user experience and the importance of well-structured guardrails. They also discuss innovative evaluation methods and the potential of scalable, real-time support for travelers, even in a traditional company.

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