David Deninzon

Senior partner and global co-leader of McKinsey's banking operations practice with expertise in transforming bank service operations and deploying AI to improve speed, cost, and quality.

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Jan 23, 2026 • 22min

The paradigm shift: how agentic AI is redefining banking operations

David Deninzon and Abhilash Sridharan, experts in banking operations and AI transformation, discuss how agentic AI is revolutionizing the banking sector. They explore the challenges of legacy systems and the need for a comprehensive approach to implementation. The conversation highlights successful AI applications that improve efficiencies, the critical roles of CIOs and COOs, and strategies to engage the workforce in this transformation. Their insights shed light on how banks can harness AI to boost performance and navigate regulatory complexities.

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