David Cleevely, a British entrepreneur and telecoms expert, discusses the art of engineered serendipity, emphasizing how to design environments that enhance fortunate coincidences. He explores historical examples like the Lunar Society and Cambridge's innovation ecosystem to highlight the interplay of chaos and order. Cleevely argues for intentional physical designs, such as seating plans, to facilitate chance encounters. He warns that remote work may hinder these spontaneous interactions, revealing the intricate dynamics of trust, networks, and interdisciplinary collaboration.