David Cannon
An expert in ITIL 4 and Service Management
Best podcasts with David Cannon
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6 snips
Mar 4, 2024 • 17min
David and Malek talk Value Streams
David Cannon, an expert in ITIL 4 and Service Management, along with Malek Haddad, discuss the practical importance of value streams for Service Management. They explore the origins, evolution, and impact of narrow focus on process value contribution. The podcast emphasizes integrating incident and problem management, shifting to a business mindset, and the interconnected processes involved in delivering value.
