David Brodeur-Johnson

Join David Brodeur-Johnson, a Principal Analyst at Forrester specializing in employee experience, as he reveals the powerful connection between employee and customer experiences. He discusses how empowering employees can lead to improved customer trust and satisfaction. Learn about the importance of creating a safe space for honest feedback and the role of leadership in driving action from employee insights. Discover strategies for effective listening and the use of technology to enhance both employee and customer journeys.