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Dave Schmidt

Director of Operations at Frederick Air, sharing his experience using AI tools to improve business operations and customer service.

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Jan 22, 2025 • 58min

Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt

Boris Valkov, CEO of Lace, shares insights on using AI to optimize call center performance, uncover lost revenue, and boost efficiency. Dave Schmidt, Director of Operations at Frederick Air, details his success in transforming booking rates from 75% to 98% using AI tools. They discuss creating a data-driven culture, improving customer service with actionable insights, and the balance between technology and human elements in operations. Their conversation provides valuable strategies for service businesses looking to innovate and thrive.