In this engaging discussion, restaurateur Dave Foss shares his insights on the current state of hospitality during the holiday season. He highlights how staffing shortages are affecting the overall dining experience and emphasizes the importance of memorable service. The conversation also touches on evolving customer expectations post-COVID-19 and how technology impacts genuine guest care. Foss's anecdotes about both high-end dining and traditional hospitality reveal the challenges and shifts facing the restaurant industry today.