Darragh Curran

Darragh Curran, CTO of Intercom and leader behind Fin, an AI agent revolutionizing customer service, dives into the dual nature of AI as both a risk and an opportunity. He shares insights on Intercom's bold pivot towards AI, launching Fin as a dedicated product. Darragh discusses ambitious goals to double productivity, using AI to streamline workflows, and the importance of team ownership over technical quality. He emphasizes disciplined iteration in AI systems and the strategic necessity of embracing AI to avoid obsolescence.