Daphne Lopes
Principle Manager of CS at Hubspot
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Sep 11, 2023 • 1h 4min
Scaled CS: Daphne Lopes, Hubspot
Daphne Lopes, Principle Manager of CS at Hubspot, discusses how segmentation, data models, content, and cross-collaboration play a role in creating a customer experience based on scale without sacrifice in Hubspot's approach to scaled CS.
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