Danny Ginsberg
Discussing the award-winning CREATE program at Specsavers
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Sep 17, 2018 • 39min
9: Create a Culture Shift – Danny Ginsberg and Hayley Steer
Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program at Specsavers, which has generated an additional $2 million in sales. They explore the process of analyzing employee behaviors to enhance customer experience and highlight the three phases of the program: ignite, activate, and sustain. The impact of implementing a training and development program on business results is also discussed.
