Recently, the legal technology company Case Status held its inaugural Client Experience Summit in Charleston, S.C., a conference devoted to exploring how AI, data and ethical practices can enable law firms to deliver a better experience for their clients.In an opening keynote at the conference, Andy Seavers, the cofounder and CEO of Case Status, unveiled several new products, including, most notably, Client Intelligence, an AI-driven platform that the company says represents a significant shift for law firms from reactive client management to predictive client engagement.

Shortly after Seavers delivered that keynote, LawNext host Bob Ambrogi, who attended the conference, sat down with him for this interview to learn more about the company and its latest announcements. When Case Status first launched, it was often described as the Dominos pizza tracker for law, insofar as it enabled clients to easily keep track of the status of their case. As you’ll hear from Seavers in today’s interview, it has expanded significantly since then, into a full client experience and client intelligence platform.

Also in today’s interview, Seavers discusses his just-published a book, Future Firm, Fossil Firm, in which he lays out a blueprint for how law firms can evolve. He discusses his vision of a “future firm,” and why he believes that leadership posture, operational systems, and client experience are now the defining factors of firm success.

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