Danelle McCusker

Senior Vice President and Global Head of Talent, Learning and Culture at UPS, with long tenure at the company and extensive experience in HR, talent mobility, and workforce transformation driving people-first AI adoption.

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Dec 16, 2025 • 43min

How UPS Is Using AI to Prepare Its Workforce for the Next Chapter of Work

Join Danelle McCusker, UPS's Senior VP and global talent leader, as she shares her insights on integrating AI into workforce development. With over 23 years at UPS, she discusses transforming AI from a tool of efficiency to one that enhances human potential. Learn how UPS uses AI to support frontline employees, scales personalized coaching through technology, and emphasizes psychological safety. Danelle also highlights the importance of HR and tech collaboration to create a future-proof workforce. A must-listen for HR leaders looking to adopt human-centric AI strategies!

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